ShipWay Vs. ShipRocket- The Difference
Last Updated on:- 26 March, 2024
Shipway Vs. Shiprocket- Which is better?
Shipping orders can be a real headache for e-commerce brands, but with a shipping automation tool, you can make the long and mundane task of calculating the correct shipping fees and making sure your items will arrive at their destination on time and safely, super efficient.
Shipway and Shiprocket are the top choices for most businesses, but how do you choose among the two best shipping automation platforms for your business?
Buckle up, because we’re about to dissect these two contenders and help you pick the champion for your brand!
Shipway Vs. Shiprocket: What’s the difference?
Shipway and Shiprocket are two popular subscription-based shipping automation tools that help e-commerce stores manage the shipping and logistics operations of their store more effectively. However, it can be difficult to tell the two services apart because of how similar they are! Let’s see some features that set both apps apart.
1)Easy-to-Use Interface
Both Shipway and Shiprocket have a top-notch user interface, the Shipway app is very beginner-friendly and easy to understand while Shiprocket has a slightly advanced interface. With Shipway you can perform 5 different functions (LIKE Order verification, RTO reduction) in one single app, however at Shiprocket to use some of their solutions you will have to first install an additional app like Order verification, and RTO reduction.
2)Choosing the Carrier
Shipway and Shiprocket both have partnered with various courier partners which you can choose from. Shipway has partnered with the leading couriers in India and Shiprocket has a widespread network of 25+ courier partners, however, Shipway allows you to bring your own carrier partners and manage their operations through a single platform.
3)Courier Allocation
In terms of courier allocation Shipway and Shiprocket are almost similar as they both have AI-based courier allocation and help you allocate couriers based on the fastest delivery, the cheapest option, weight, warehouse availability, etc.
4)Pricing
You can start shipping orders through Shipway starting from @Rs19 per/500gms* whereas while shipping orders via Shirocket the costs start from @Rs 20 per/500gms*.
5)COD Remittance
Shipway and Shiprocket help you get early remittance for your COD orders, offering remittance on D+2, D+3, and D+4 days respectively. The pricing for the same is not very different in Shipway and Shiprocket, as it starts at 0.50% of the COD amount at the former and 0.49% of the COD amount at the latter.
6)Branded Tracking Page
You get a branded tracking page to manage your orders at both Shipway and Shiprocket, the only difference is that at Shipway you can track your own courier partner as well, however with Shiprocket you can track only their partner couriers.
7)Customer support
Both companies offer good customer support services and tailor-made solutions crafted just for your business, but what differentiates them is that Shipway gives you a dedicated account manager for all plans ensuring you don’t have to deal with different channels and have a single point of contact whereas with Shiprocket you get a dedicated account manager only for certain plans.
8)Weight Discrepancies
Shipway and Shiprocket are leading courier aggregators and help their clients solve their weight discrepancy issues pretty swiftly, however with Shipway you get a dedicated account manager for all plans which makes getting weight discrepancy issues solved a bit easier.
9)Additional Value-Adding Services
10)COD Orders Verification
Shipway and Shiprocket both offer COD Order Verification with the help of SMS and WhatsApp messages, and flag orders as high, medium, and low risk to avoid any COD frauds and reduce RTO but in Shiprocket you would have to install a separate app for the same.
11)Stress-free Returns and exchanges
With Shipway you can not only enable return automation but also allow exchanges and quick refunds due to integrations with checkout partners like Razorpay, however, Shiprocket does not offer exchanges.
12)NDR Follow-ups
With both Shipway and Shiprocket, you can follow up on your non-delivered orders. Shiprocket helps you follow up via SMS and IVR calls and Shipway helps you follow up via WhatsApp and manual calls.
Conclusion
In conclusion, while both Shipway and Shiprocket are quite similar, Shipway is a better shipping solution for both SMBs and enterprise businesses because it combines multiple functions into a single app, eliminating the need for additional installations like with Shiprocket. Businesses can bring their preferred carriers onto the Shipway platform for management, whereas Shiprocket limits options to their partners. While pricing is similar, Shipway provides a dedicated account manager for all plans, which can be especially helpful for weight discrepancies or complex issues. Additionally, Shipway offers exchanges while Shiprocket does not. Overall, Shipway’s feature set, flexibility, and dedicated support make it a better choice for businesses of all sizes.