ShipRocket Reviews
ShipRocket Reviews
When we talk about logistics, we cannot overlook ShipRocket. The SaaS company allows you to automate many phases of your delivery process. From the process of order syncing to tracking, you can sit back and relax as the software takes care of the rest.
Now, we cannot make statements on the benefits or demerits unless we look at the reviews of ShipRocket for its different features.
Application and User interface
The first key aspect amongst the Shiprocket reviews is their application and its flexibility for eCommerce sellers.
There have been multiple positive feedbacks for ShipRocket stating their dashboard system works efficiently, and overall the app is excellent in terms of user-friendliness.
However, a couple of reviews say otherwise about the dashboard, particularly pointing out that it may need an upgrade for fast processing.
Customer support
The next most reviewed feature about the ShipRocket is their customer support. Altogether there are mixed responses from various eCommerce sellers.
Most of the negative feedback is about either delay in assistance or poor service response from the company side. Still, on the bright side, many have also praised the customer assistance feature as the team has resolved their issues.
Overall, the majority of the complaints or low ratings are due to poor response or handling in this area.
Integration and analytics
Talking about the reviews of ShipRocket for their integration with Shopify, users have reported that it has been seamless and works well.
Also, its analytic features have proven to be helpful. In a way, these are sections where users have bare complaints or feedback suggesting an update.
Delivery and Pricing
Since we’re dealing with a logistics tech-based company, we need to cover ShipRocket reviews for its delivery performance and pricing packages.
Overall, reviews say that the delivery of goods and products is decent enough but include a fair share of criticism that the dispatch period has been delayed, lost, or users were served wrong products.
Regardless, it’s essential to understand that customers that have faced such issues are more open to writing reviews than those who had a pleasant experience.
Moreover, many users have commented about the affordable pricing ShipRocket offers. Most of the positive feedback contains a statement about the flexible, competitive pricing on ShipRocket.
Convenience
You will find that ShipRocket is undoubtedly a convenient tool for eCommerce sellers to dispatch goods to their respective locations. A promising sign of it is their detailed dashboard which showcases real-time tracking of the shipment.
There are also positive reviews of ShipRocket for how helpful the automated system truly is, along with a new addition of a notification process to know the response from the customer in cases where delivery failed.
Altogether, it seems that ShipRocket is quite convenient and is even said to be the best one in India.
NDR and RTO
One of the prime factors in e-commerce shipments that make sellers anxious is the RTO(Return to origin) rate and NDR(Non-delivery report).
This usually occurs when a dispatched product fails to deliver to the end-user. In such scenarios, this product gets listed as RTO to be sent back to the pick-up location, but there can be re-attempts to deliver it again.
Typically, the reviews are optimistic about the RTO and NDR policies, but there are a few complaints on the extra charges required for the re-attempt to deliver. Also, some users shared a bad experience from the re-delivery process.
Although the application has an efficient system to handle the RTO rates, it gets transferred to the action required section where sellers can move the package to re-delivery in real-time when the courier agent finds the customer is unavailable to take the shipment.
This is an important segment for sellers as customer satisfaction can be affected by failed deliveries and harm the business.
Conclusion
To wrap up, these were some of the integral features and their reviews of ShipRocket. The most key and best component of the ShipRocket company is its simple-to-use application and intelligent, real-time management systems that help in shipment fulfillment rates. However, their customer support may not be the best, but they surely respond to reviews’ complaints.